Terms of Service

Last Updated: 17 July 2025

1. Acceptance of Terms
Welcome to Fefifo (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of all websites, online stores, and digital services operated by Fefifo, including but not limited to www.fefifo.co, future branded domains, Shopify-powered stores, and our stores on platforms such as Shopee and TikTok (collectively, “our Websites and Platforms").

By accessing or using any of our Websites and Platforms, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our Websites and Platforms.

2. Eligibility & Account Security
You must be at least 18 years old and capable of forming a binding contract. You are responsible for maintaining accurate account details and safeguarding your credentials. You are responsible for all activity under your account.

3. Product Listings, Pricing & Availability
All product descriptions, pricing, and availability on our Websites and Platforms are subject to change without notice. We reserve the right to correct errors, cancel orders, or request payment confirmation.

4. Orders & Payment
Orders placed via any of our Websites and Platforms are offers subject to acceptance. Payment is due at the time of ordering. You are responsible for applicable taxes, duties, and shipping costs.

5. Returns & Refunds

  • Purchases made via third-party platforms (e.g., Shopee, TikTok Shop) are governed solely by the return and refund policies of those platforms.

  • Purchases made via our Websites are subject to our Returns & Refund Policy.

6. User-Generated Content
By submitting reviews, photos, or other content, you grant us a perpetual, worldwide, royalty-free license to use, display, and adapt such content. You represent that you own or have rights to submit the content.

7. Prohibited Conduct
You agree not to:

  • Use our Websites and Platforms for illegal or fraudulent activity;

  • Post infringing, harmful, or unlawful content;

  • Attempt to interfere with or disrupt servers;

  • Use scraping, mining, or automation tools.

8. Cookies
We use cookies to improve site performance and personalize your experience. You may disable cookies in your browser settings, though this may impact functionality.

9. Security & Data Protection
We implement reasonable measures to protect your personal data but cannot guarantee absolute security.

10. Disclaimers & Limitation of Liability
OUR WEBSITES AND PLATFORMS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. OUR LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. WE DISCLAIM LIABILITY FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Indemnification
You agree to indemnify and hold harmless Fefifo and its affiliates from any claims arising from your use of our Websites and Platforms or violation of these Terms.

12. Termination
We may suspend or terminate your access at our discretion. Sections that survive termination include User Content, Disclaimers, Limitations of Liability, and Governing Law.

13. Governing Law & Dispute Resolution
These Terms are governed by Singapore law. Disputes will be resolved via arbitration under SIAC rules in Singapore. You waive any right to jury trial or class action.

14. Modifications
We may update these Terms at any time by posting a revised version with a new “Last updated” date. Continued use after updates constitutes acceptance.

15. Contact Us
For any questions about these Terms, please contact us using the contact form available on our website.

16. Miscellaneous
These Terms, together with our Privacy Policy and Returns & Refund Policy, form the entire agreement. If any provision is found invalid, the remaining provisions remain in effect.