Returns & Refund Policy

Last Updated: 17 July 2025

1. Purchases via Third-Party Platforms (Shopee, TikTok Shop):
The returns and refund policies of Shopee, TikTok Shop, or other marketplaces apply exclusively. Customers must initiate requests directly with the platform.

2. Purchases via our Websites:

• All food product sales are final and non-returnable for hygiene, food safety, and perishability reasons, except where required by applicable law.

• No returns or exchanges are accepted for change of mind, preference, or suitability.

• Claims for defective, damaged, or incorrect goods must be submitted via the contact form on our website within 24 hours of delivery, with clear photographic evidence.

• Refunds or replacements, if offered, are at our sole discretion and subject to verification.

3. Refunds:
Refunds, if granted, will be processed back to the original payment method only.

4. Return Shipping:
Return shipping for defective/damaged goods is subject to approval and covered only if the issue is verified as our fault.

5. Non-Returnable Products:

• All perishable goods, fresh produce, frozen goods, and opened food products;

• Promotional items and final sale items.

6. No Warranty:
We do not provide any warranties, express or implied, except as required by applicable law.

7. Contact Us:
For questions or claims related to purchases made on our Websites, please contact us using the contact form available on our website.